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The Global Government Summit 2020 addressed some of the biggest challenges facing public sector leaders around the world.

30 January
19:00 – 22:00

Welcome Dinner

Hosted by HCS Mr Leo Yip

Promoting Inclusive Economic Growth 

During dinner a presentation and discussion will take place on the global trends towards growing inequality, insecure employment and flatlining median incomes.

These are widely viewed as key drivers of political instability and the rise of extremism in politics, undermining trust in government, globalisation and liberal economics. In response, many governments are keen to promote inclusive economic development, ensuring that the benefits of growth are more widely shared.

But this demands work on many fronts, covering issues from financial exclusion to urban regeneration; from skills provision to benefits policy. And it involves risk: taking firm action on issues such as tax avoidance, labour market regulation and competition policy, for example, risks pushing ever-more footloose investors abroad. This session will consider how governments can support more equitable economic growth whilst maintaining high levels of private investment, and examine some potential policy tools – such as new models of public engagement and policymaking in regeneration, regulation, education, business support and R&D.

Sir Suma Chakrabarti, President, European Bank for Reconstruction and Development (EBRD)
Nicola Villa, Senior Vice President, Strategic Growth. Global Lead, Government Center of Excellence. European Lead, Government Engagement, Mastercard 

Followed by group discussion

31 January 
08:30 – 09:00

Welcome Refreshments 

09:00 – 11:00

Resourcing and Delivering Strategic Outcomes 

Governments around the world increasingly recognise the value of setting strategic, outcomes-led goals that cut across departmental briefs – focusing public service delivery on the holistic needs of citizens, rather than public bodies’ own relatively narrow fields of competence. But how can departments best collaborate, develop services and allocate resources in the pursuit of such goals?

Nations have taken a range of approaches to this challenge. In Scotland, for example, Integration Authorities have been established to bring together the work of health and social care providers at the local level. And in New Zealand, a focus on ‘life events’ has catalysed the creation of multi-agency platforms that combine relevant services in a single access point. This session will examine the delivery aspects of cross-departmental collaboration, considering issues such as structure and governance, resource allocation and programme management.

Tan Ching Yee, Permanent Secretary (Finance), Singapore
Sir John Manzoni, Chief Executive of the Civil Service and Permanent Secretary for the Cabinet Office, United Kingdom

Followed by group discussion

11:00 – 11:30

Coffee Break

11:30 – 13:00

Strengthening Capabilities and Developing Specialist Skills 

Alongside their ‘generalist’ policy and management staff, governments increasingly need a range of specialist professionals to deliver modern public services. Many countries have developed dedicated professional or functional programmes, supporting the recruitment, deployment and training of technical specialists in fields such as finance, digital, workforce and project management. But what systems and processes best support the development and application of these specialist skills? How can civil services hang onto technical experts as their value grows in the wider jobs market? And how can specialists be brought into senior management roles, where their expertise has the greatest impact on how public bodies operate and develop?

This session will consider some of the ways in which governments have developed programmes to grow their functional capabilities, and debate the issues around recruiting, retaining and promoting technical specialists.

Kevin Cunnington, Director General of International Government Service, United Kingdom 
Catarina Maria Romão Gonçalves, Deputy General Secretary of the Presidency of the Council of Ministers, Portugal

Followed by group discussion

13:00 to 14:00

Lunch and Networking

14:00 – 15:45

Commissioning and Deploying Artificial Intelligence 

Artificial Intelligence (AI) has huge potential for governments. In public services, the fast-developing technology can enable civil servants to personalise services around individuals’ needs, process transactions more quickly and accurately, and respond to changing needs in real time. And in policy development, it can support better predictive models and simulations – strengthening the use of evidence and improving decision-making. Some senior officials envisage a future of ‘autonomous’, proactive public services, automatically reaching out to serve citizens.

But AI brings risks as well as benefits. Any AI system is only as good as the data it’s given – so if systems are ‘trained’ using skewed data, they can ‘learn’ to discriminate against certain groups. Because AI algorithms evolve over time, their processes can become opaque: the resulting ‘black box’ systems pose challenges to democratic accountability and transparency. Some applications may pose a threat to privacy and anonymity. And more broadly, AI may pose a challenge to inclusive growth – replacing human labour, while diverting ever more resources towards the owners and creators of AI tech.

At this session, delegates will explore how governments can best commission and deploy AI. They’ll consider the technical and commercial capabilities and systems that will be required; how to address the issues around equity, ethics and accountability; governments’ responsibilities on regulation and inclusive growth; and how AI codes and standards could be developed to ensure that we realise the potential of AI in public services, while minimising the risks.

Michael Punke, Vice President, Global Public Policy, Amazon Web Services

Followed by a group discussion

15:45 – 16:15

Coffee Break

16:15 – 17:45

Driving Civil Service Reform 

Every civil service recognises the need to transform itself for the modern world, developing the ability to respond more rapidly and flexibly to emerging challenges – but what structures and approaches are most effective in driving that transformation?

Some countries use a centralised model, building teams at the heart of government to set policy and mandate change among the departments: the UK’s Government Digital Service and Crown Commercial Service took this route from 2010-15. Others adopt a more consensual, diffused model: New Zealand’s Digital Government Partnership involves relevant leaders from across government, developing and implementing policy with central guidance and support. Australia is taking a twin-track approach, operating central units while departmental chiefs each take responsibility for driving one aspect of civil service reform across government. And in some countries, national governments seek to integrate their programmes for reforming central, federal and local government operations; Singapore is a good example.

In this session, delegates will explore the various approaches to driving cross-government reform, relating their experiences and debating the pros and cons of each model.

Hannah Cameron, Deputy Commissioner, State Services Commission, New Zealand
Katherine Jones, Deputy Secretary, Department of Finance, Australia   

Followed by a group discussion

17:45 – 18:00

Meeting Summary

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